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Friday, March 5, 2010

Vendor Assessment (Part 2 - Software Development)

In my previous post I spoke about how to assess vendor on company background criteria, this post I will continue the discussion

Software Development

Project Management
  • Will a proper project manager is assigned to ensure smooth running of the project?
  • Does your company recommended any project management methodology to be used?
Project Status Update
  • Are regular project status update provided? Will it be targeted to shareholder and sponsor?
Development Methodology
  • Are development methodology used is in accordance with your company's development methodology.
  • Is the proposed methodology compatible with methodology used currently within your company?
Regular update and enhancement
  • Are regular update and enhancement in the future if required?
  • What are the milestones, are the proposed milestones acceptable?
Issues/Bug Management
  • Is there a proper process/tools proposed to handle bug and other issues raised during and after QA and UAT process.
  • What is the proposed turnaround time to action/resolve the queries raised by business users? are those time frame acceptable?
SLA (Service Level Agreement)
  • Is the SLA proposed by the development acceptable?
  • Is the functionality in the Requirements document included?
  • If the software is extending current functionality, How will they ensure the current system functionality is retained?
In my next post I will continue talking about technology criteria.

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